Cancellation Policy: Any reservation within the Philadelphia metropolitan area that is cancelled within 2 hours of the reservation time will be charged at the full fare. Trips that include pick-ups outside of this area require cancellations made more than 4 hours in advance. We are not responsible for any flights that are cancelled, missed, diverted, or any other delay that results in the client failing to notify us of a cancellation within the above timeframes. We will track flights to the best of our ability, but the client acknowledges that even the airlines themselves sometime pass along vague information that can be misleading and inaccurate. We will make every effort to deliver the requested service in the event of delays without compromising our ability to service other reservations, but this may include additional wait time fees.

No-Show Policy: If the client fails to appear for the reservation or makes other arrangements without notifying Rainbow within the time frames listed in the Cancellation Policy section, the total trip cost will be applied plus any additional parking or wait time fees.

Instructions: Instructions on how to locate the driver at the time of pick-up, if the pick-up is from an airport, will be given at the time of the reservation. We are not responsible if the reservation is made by someone other the passenger traveling and this information is not accurately parlayed to the passenger.

Excess Luggage: Rainbow Lincoln Towncars hold the average amount of luggage that could be expected from 3 adults. If, at the time of the reservation, it is discovered that there is an excess of luggage that does not fit into the reserved vehicle, the client is still responsible for the total cost of the reserved trip plus any additional vehicle that may be needed to accommodate extra passengers and their luggage.

Other fees: Wait time will be charged at $60 per hour in fifteen-minute increments, with a grace period of fifteen minutes from the time of the reservation. If trip is a pick-up at the airport, a grace period of 40 minutes is given free of charge, after which wait time is billed at $1 every minute until driver locates passengers

Acceptance of Policy: Customer acknowledges and accepts the policies stated here when booking travel with Rainbow and Rainbow has no obligation to provide customer with additional fee assessment, conditions, or special terms either verbally or in writing.